QA Fundamentals · Senior · Question 3 of 76
How do you measure the effectiveness of a QA process without rewarding the wrong behaviour?
- 1Reward testers by the number of bugs they report each sprint
- 2Count test cases written per tester and rank the team
- 3Track escaped defects, impact and lead time rather than bug counts
Show the answer
Correct answer: Track escaped defects, impact and lead time rather than bug counts
Explanation
Bug counts and test case counts are easy to game and pit testers against developers. Outcome metrics (production incidents, time to detect, customer impact) reflect quality.